Apple’s first foldable phone, the iPhone Duo, launched in late October 2026. Within days, some users started reporting that the inner screen was cracking near the hinge. Apple later said a small number of units are affected and told people to contact AppleCare for a replacement.
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Here are 10 of the clearer user reports that came with photos or videos of the damage.
Table of Contents
iPhone Duo Screen Cracked After Only 4 Folds During Setup
A user opened the phone just a few times during the initial setup. The hinge felt stiff, then there was a loud pop, and a bright line appeared across the inner display.
The iPhone Duo didn’t even survive the setup!
A user reports that the screen cracked after barely getting started. He folded it only around 4 times before the hinge became stiff, then heard a loud POP when he tried to fold it further. https://t.co/MkONuf1odJ— OneUiOS (@oneuios) October 23, 2026
iPhone Duo Display Failed Before Setup Was Even Finished
One owner said the screen cracked while they were still going through the setup process on a brand-new unit. They posted a clear photo of the damage.
I Didn’t even make it through the 2nd new iPhone Duo setup before I got the screen crack https://t.co/t7nSEMDWts
— Mr John (@Mrjohn_18) November 6, 2026
iPhone Duo Inner Screen Cracked Within 6 Hours of Use
An Australian user reported the screen cracked after fewer than 20 folds and only about six hours of ownership. Multiple posts shared photos of the same type of hinge-area crack.
CrackGate is starting to look like a real problem for the $1,999 iPhone Duo.
Several owners have posted photos and videos of their inner screens cracking in almost the exact same spot, right around the hinge.
One Australian owner said their Duo cracked just six hours after getting it, after fewer than 20 folds, Apple replaced the phone.
One possible explanation is that something inside the hinge could be sitting too close to the OLED display and damaging it.
— Pirat_Nation (@Pirat_Nation) October 25, 2026
Day-One iPhone Duo Hinge Crack Reported in India
A user in India said the hinge area cracked on the first day after fewer than 20 folds during setup. Apple Support directed them to the reseller for a replacement.
Welcome to the Crackgate community! Another iPhone Duo user in India reports a hinge crack on Day 1 after fewer than 20 folds during setup. Apple Support referred him to the reseller for replacement. He suspects more unreported cases. His device was manufactured in September 2026.
— OneUiOS (@oneuios) October 25, 2026
Clear Video Showing the Exact Crack Pattern on iPhone Duo
Several people posted nearly identical damage. This short video shows the bright line running right along the hinge on a new unit, which matches what many owners described.
I’ve now seen 7 photos on and multiple videos on TikTok showing this exact issue on the iPhone Duo
There is a defective part in the hinge causing pressure on the screen causing it to break in this exact way
What is going on?? https://t.co/EWSWOADVc7
— Mike Rundle (@flyosity) October 24, 2026
User Took Their Broken iPhone Duo to the Apple Store
One owner brought their damaged Duo into an Apple Store. Staff approved a warranty replacement on the spot, but the store did not have stock available that day. Photos of the unit are included.
Came to the Apple Store with my sad “broken”iPhone Duo. They did approve replacement right away under manufacturers warranty HOWEVER they don’t have any here in the store and gotta wait until we return from our trip next week to request a replacement via UPS https://t.co/muHDpPBwIN
— Jennifer Parker (@jenzfc) November 14, 2026
iPhone Duo Screen Cracked After 12 Days of Normal Use
A user reported the inner display developed a crack after about 12 days of regular use. The post includes a video of the damaged screen.
Can’t believe an iPhone Duo user’s screen cracked after just 12 days of use https://t.co/y3ViEtHop9
— Saurav (@Saurav_DJ47) November 14, 2026
Another iPhone Duo Screen Failure Linked to the Hinge
A later report showed the same hinge-area cracking problem. The video clearly shows the damage that matches earlier cases.
One more incident of iPhone Duo screen cracking due to hinge failure https://t.co/oaPRXKVkxA
— Saurav (@Saurav_DJ47) November 8, 2026
Multiple Photos of iPhone Duo Screens with Green Lines and Cracks
Early posts collected several user photos showing the same failure: a crack or bright/green line right next to the hinge crease. These images spread quickly because the damage looked almost identical across different units.
the iPHONE DUO is already having a generational fumble!
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the phone went on sale yesterday, october 23, and users are already reporting problems.
> users in japan, china, australia and other countries are reporting display failures around the hinge crease.
> an australian user on reddit claims his screen cracked after just 6 HOURS of use with less than 20 folds.
> identical symptom: some users are reporting a black line across the screen shortly after using the phone.
> users in multiple countries are reporting screen cracks around the hinge after just hours of use on DAY ONE.
> even more concerning, some reports claim the display has failed on devices sitting on display in stores.
rough start for a first generation device.
would you still spend $2000 on this?
(more images below)
— Thaniel (@Thanistarr) October 24, 2026
Close-Up of the Hinge Area Where Most Cracks Happen
This photo highlights the exact part of the hinge that lines up with where the screen usually fails. It helps explain why so many reports look the same.
the hinge looks crazy on the iPhone Duo
you can see exactly where the screen breaks
photo by @ZacksJerryRig https://t.co/OZhRmmc9OI
— Holly – I like tech (@AnxiousHolly) October 30, 2026
What you Should Do If iPhone Duo Screen Cracked?
Most of these cases happened in the first couple of weeks after launch. The cracks almost always appear in the same spot along the hinge. Apple has said the issue affects only a small number of units and is offering replacements through AppleCare.
If your iPhone Duo shows a bright line, green line, or crack near the crease, back up your data and contact Apple Support or visit an Apple Store.
